Q: What type of driver's license is required?

A: A Class 5 or Class 7 Driver’s License is sufficient.

Q: What is the scooter's range?

A: The scooter can travel up to 90km on a single charge.

Q: Is a license plate necessary for the scooter?

A: Yes. Upon checkout, we'll provide all the documentation you need to obtain a license plate:

1. Certificate of Origin (COO): This is included with your scooter and has been pre-filled with a valid VIN (Vehicle Identification Number).
2. Bill of Sale: This will be sent to your email, containing all of your pertinent information.
3. Odometer Statement: Also sent to your email, this is specific to the State you reside in and will be pre-filled.

Please bring these documents to your chosen insurance company to finalize the insurance and plating for your scooter. If you need assistance, feel free to call us at 604 695 7588 during our business hours (Tue to Sat, 10 am to 6 pm PST). Our team will gladly guide you through the process.

Q: Can I arrange a test ride?

A: Absolutely! Visit us at our GIO Scooter Vancouver Store located at 202 W Broadway, Vancouver, BC to arrange a test ride. Call (604) 695-7588 to arrange a test ride.

Q: What's the refund policy?

A: You can return the product within 30 days of purchase, provided it's in its original packaging and in new condition.

Q: What's the warranty?

A: Our LSM models come with a 2-year warranty, with 1 year for the battery. The warranty is limited to parts.